Terms and Conditions

1. Mandatory Documentation

The following documents are mandatory to rent a vehicle from Massar Solutions and must be produced at the counter:

Valid Passport &

Valid Driving license issued at least 1 year before the pick-up date

Valid International Driving license, where applicable, for customers who are on visit visa

Credit Card in the name of the renter for security blocking

Important: For customers who are opting for delivery, the above mentioned documents should be uploaded at the time of booking creation.

2. Delivery, Extension, Return and Exchange

a. The minimum rental period is one day (24 hours) with a maximum grace period of 29 minutes from the elapse of the term agreed. In the event of the late return of vehicle exceeding the grace period, Massar Solutions reserves the right to make an additional daily charge at the applicable rate, including fees for the options taken for each day.

b. The customer should inform Massar Solutions in advance about any required extension of the rental contract. If the customer fails to return the vehicle on the due date and does not notify Massar Solutions of any extension, the agreement will be renewed automatically, and charges will be debited from the available credit card.

c. This Rental Agreement remains valid until the Vehicle is returned by the Renter to the agreed drop off location.

d. By accepting the Vehicle, the Renter confirms that the rental Vehicle is in the same condition indicated on the Vehicle Check Report and the Renter accepts full liability for any further damage to or loss of the Vehicle, however it occurs. The Renter remains fully responsible for the Vehicle until it is returned and checked in by an authorized representative, as confirmed in writing by Massar Solutions.

e. The Renter agrees to return the Vehicle with all documents and accessories (such as the spare tire and the toolkit) and in the same condition as received at the location and on the date and time stated in the Agreement.

f. Massar Solutions reserves the rights to repossess the Vehicle at any time if the Vehicle is used in violation of this Agreement or if the Renter fails to settle its financial obligations to Massar Solutions.

g. If the Renter returns the Vehicle outside of the location working hours, the Renter must comply with the out of hours return instructions, given by Massar Solutions, for that location. In all cases the Renter is fully responsible for the Vehicle until the site re-opens for business and the Vehicle is checked in by Massar Solutions.

h. If Massar Solutions agreed that the Renter can return the Vehicle to a place other than the rental location, or if Massar Solutions agreed to collect it, the Renter is fully responsible for the Vehicle until Massar Solutions collects it and, in all events, the Renter must obtain a document confirming that Massar Solutions collected the Vehicle.

i. Massar Solutions is not liable to the Renter or any passenger or third party for loss or damage to property left in the vehicle either during the period of rental or thereafter.

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